DHRM - Department of Human Resource Management


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Advice Line

For an objective, confidential consultation on employment rights and responsibilities as well as available options in resolving workplace conflict, Virginia state government employees, managers and human resource personnel may contact a Office of Employment Dispute Resolution (EDR) AdviceLine Consultant at:

1-888-23ADVICE (1-888-232-3842)

Calls to the AdviceLine will be returned within one business day.

ROLE OF THE ADVICELINE CONSULTANT

The EDR AdviceLine Consultant DOES:

  • Provide confidential consultation to Virginia state government employees, managers and human resource personnel regarding employment rights and responsibilities.
  • Provide consultation to Virginia state government employees, managers and human resource personnel regarding available options in preventing, managing and resolving workplace conflict as well as the potential pros and cons of the various options discussed.
  • Answer questions related to the grievance procedure and all other EDR services.
  • To the extent possible, avoid advising both an employee and agency management (including human resource personnel) on the same issue. For example, if a Consultant receives a call from an agency manager about an issue for which she knows she had previously advised an involved employee, the Consultant will refer the agency manager to another available Consultant for guidance. The same is true if a call is received from an agency manager, and then later a call from the involved employee is received -- the employee will be referred to another Consultant for guidance.
  • Maintain confidentiality unless in the interest of safety to the caller or others it is necessary to disclose such information.
  • Provide information upon the request of any employee concerning Commonwealth personnel policies, regulations, and law applicable to the grievance procedure.
  • Identify potentially relevant referral options.

The EDR AdviceLine Consultant DOES NOT:

  • Provide legal advice. If the caller is an employee and is in need of legal advice, he or she should contact a private attorney. If the caller is calling on behalf of the agency and needs legal advice, he or she should contact his or her legal representative in the Office of the Attorney General.
  • Act as an advocate or representative for any party in a dispute.
  • Conduct investigations of the issue presented by the caller; or review documentation from the caller unless extraordinary circumstances exist such that review of the documentation is appropriate and necessary in order to appropriately advise the caller.
  • Conduct face-to-face consultations.
  • Render judgments, make decisions, or direct action on the issues presented by the caller
  • Require the caller to provide his or her name and/or the agency in which they work.

ADVICELINE FEEDBACK QUESTIONNAIRE

EDR continually strives to ensure that state government employees, managers and human resource personnel are provided timely, accurate and useful information regarding use of the grievance procedure, employment rights and responsibilities, as well as available options in resolving workplace conflict. In conjunction with this effort, EDR would like to ask its AdviceLine users to provide feedback regarding their experiences, observations, and suggestions for improvements.

If you have used AdviceLine within the past year, please give us your feedback by clicking on our short AdviceLine Feedback Questionnaire.