DHRM - Department of Human Resource Management


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titleEDR

New Workplace Conflict Consultation Program has been launched!
See details and guidelines

The Office of Employment Dispute Resolution (EDR) provides state agencies and their employees with a broad range of workplace dispute resolution tools that assure solutions to workplace conflict consistent with the Commonwealth's human resource policies and related law. EDR does not advocate for employees or management, but, rather, provides impartial services to assist in the resolution of workplace disputes. EDR's services include:

Mediation
Voluntary process where mediators assist people in conflict to explore their differences and develop their own solutions to these concerns.

Training
EDR offers online and classroom trainings on such topics as workplace conflict, the grievance procedure, and disciplinary process.

AdviceLine
Confidential consultation on employment rights and responsibilities as well as available options in resolving workplace conflict.

Grievance Procedure
A process where workplace concerns can be raised by an employee with agency management and may qualify for a hearing before an independent, neutral hearing officer.