DHRM - Department of Human Resource Management


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State Employee Health Coverage

Missing Your ID Card?

I am a state employee or non-Medicare eligible retiree group participant

To request a new COVA Care or COVA HDHP (High Deductible Health Plan) ID card: 

  • Step 1. To be mailed an ID card, your mailing address must be up to date in the Commonwealth of Virginia's system. Visit EmployeeDirect or contact your agency Benefits Administrator in the Human Resources Department to be sure that your mailing address is correct. 
  • Step 2. If your mailing address is correct: Call the ID Card Order Line at 1-866-587-6713 . Provide either your health card ID number or your social security number. Two new ID cards will be sent to you within seven to 10 business days.
  • Step 3. If your mailing address is incorrect: After taking the action in Step 1, wait 48 hours and follow Step 2.

To request a new COVAHealthAware ID card:

  • Step 1. To be mailed an ID card, your mailing address must be up to date in the Commonwealth of Virginia's system. Visit EmployeeDirect or contact your agency Benefits Administrator in the Human Resources Department to be sure that your mailing address is correct.
  • Step 2. If your mailing address is correct: Log in to Aetna Navigator, select the link to request a new ID card, and print a temporary ID card for use in the interim. Or call Aetna Concierge at 1-855-414-1901. Provide your name and date or birth or member ID number (employee ID preceded by two zeroes). New ID cards will be sent to you within seven to 10 business days.
  • Step 3. If your mailing address is incorrect: After taking the action in Step 1, wait 3 business days and follow Step 2.

To request a Kaiser Permanente HMO ID card:

  • Step 1. To be mailed an ID card, your mailing address must be up to date in the Commonwealth of Virginia's system. Visit EmployeeDirect or contact your agency Benefits Administrator in the Human Resources Department to be sure that your mailing address is correct.
  • Step 2. If your mailing address is correct: Contact Kaiser directly at 1-800-777-7902 or (301) 468-6000. Your card(s) will be mailed to you, usually within seven to 10 business days.
  • Step 3. If your mailing address is incorrect: After taking the action in Step 1, wait 48 hours and follow Step 2.

I am an Extended Coverage Participant

To request a new COVA Care or COVA HDHP (High Deductible Health Plan) ID card:

  • Step 1. To be mailed an ID card, your mailing address must be up to date in the Commonwealth of Virginia's system. Visit EmployeeDirect or send your address in writing to the Office of Health Benefits, either by e-mail at ohb@dhrm.virginia.gov or by standard mail at 101 N.14th Street, 13th Floor, Richmond, VA 23219, to be sure that your mailing address is correct.
  • Step 2. After taking the action in Step 1 , call the ID Card Order Line at 1-866-587-6713 . Provide either your health card ID number or your social security number. Two new ID cards will be mailed to your home address within seven to 10 business days.
  • Step 3. If your mailing address is incorrect: After taking the action in Step 1, wait 48 hours and follow Step 2.

To request a new COVAHealthAware ID card:

  • • Step 1. To be mailed an ID card, your mailing address must be up to date in the Commonwealth of Virginia's system. Visit EmployeeDirect or send your address in writing to the Office of Health Benefits, either by e-mail at ohb@dhrm.virginia.gov or by standard mail at 101 N.14th Street, 13th Floor, Richmond, VA 23219, to be sure that your mailing address is correct.
  • • Step 2. If your mailing address is correct: Log in to Aetna Navigator, select the link to request a new ID card, and print a temporary ID card for use in the interim. Or call Aetna Concierge at 1-855-414-1901. Provide your name and date or birth or member ID number (employee ID preceded by two zeroes). New ID cards will be sent to you within seven to 10 business days.
  • • Step 3. If your mailing address is incorrect: After taking the action in Step 1, wait 3 business days and follow Step 2.

To request a Kaiser Permanente HMO ID card:

  • Step 1. To be mailed an ID card, your mailing address must be up to date in the Commonwealth of Virginia's system. Visit EmployeeDirect or send your address in writing to the Office of Health Benefits, either by e-mail at ohb@dhrm.virginia.gov or by standard mail at 101 N.14th Street, 13th Floor, Richmond, VA 23219, to be sure that your mailing address is correct.
  • Step 2. If your mailing address is correct: Contact Kaiser directly at 1-800-777-7902 or (301) 468-6000. Your card(s) will be mailed to you, usually within seven to 10 business days.
  • Step 3. If your mailing address is incorrect: After taking the action in Step 1, wait 48 hours and follow Step 2.