Subject

Contact

Questions about your health or flexible benefits

Your agency Benefits Administrator

Reach Employee or Retiree Services, Ombudsman

Health Benefits Program
(804) 225-3642 in Richmond or
1-888-OHB-4414 (888-642-4414)

Questions or to file an appeal

Health Benefits Program
(804) 225-3642 in Richmond or
1-888-OHB-4414 (888-642-4414)

Questions about coverage or claims

Health care

COVA Care
COVA HDHP
Kaiser Permanente

Flexible reimbursement accounts

Fringe Benefits Management Company

Long-term care insurance

Aetna Long-Term Care