DHRM - Department of Human Resource Management


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Grievance Procedure Courses

Workplace Dispute Resolution Services Overview | Available Online

This program provides an overview of the workplace dispute resolution tools provided by the Office of Equal Employment and Dispute Resolution (EEDR). Section 2.2-3000(B) of the Code of Virginia requires agencies in the Executive Branch to promote the services of EEDR. This program is meant to help agencies familiarize employees with EEDR and its services. 20 minutes online.

Who should attend: all state employees.


Understanding and Using the Grievance Procedure | Available Online

Participants will learn the fundamentals of using the grievance procedure to resolve workplace disputes. This course also covers the roles and responsibilities of the grievant, management step respondents, agency head, EEDR, hearing officers, and the courts in resolving grievances. 3 hours classroom; 1 hour online. MVP required course.

Who should attend: All state employees, supervisors, managers, and human resource staff. Note: All supervisors and managers are mandated to take this course.


Essential Topics in Employee Discipline and the Grievance Procedure

This course incorporates subjects relating to disciplinary action and the grievance procedure into a workshop intended for managers and supervisors. Participants will learn about the elements of pre-disciplinary investigations and due process, identifying the appropriate level of discipline, and the importance of applying the Standards of Conduct consistently. Participants will also discuss and develop essential skills for effectively responding to employee grievances. 4 hours classroom.

As basic familiarity with the mechanics of the current grievance procedure is required, participants must complete EEDR’s online Understanding and Using the Grievance Procedure training in the Knowledge Center prior to registering for this course. This course provides credit toward MVP.

Who should attend: supervisors, managers, human resource and training staff.


Best Practices in Employee Discipline and Discharge

Participants will learn about crucial disciplinary and discharge issues through lecture, discussion, and case studies. Topics will include: the role of documentation in disciplinary actions; due process; the essential elements of a pre-disciplinary investigation; selecting the appropriate level of discipline; the need for consistency in applying the Standards of Conduct; and the role of Human Resources in the disciplinary process. 3 hours classroom. This course provides credit toward MVP.

Who should attend: supervisors, managers, human resource and training staff.


Enhancing Management's Response to Employee Grievances

Participants will develop and hone skills in conducting the grievance procedure's fact-finding meeting; gathering and analyzing relevant information; noting underlying patterns; and making decisions based on best practices and the legitimate business interests of the agency. 3 hours classroom.

Who should attend: managers and human resource staff. Basic familiarity with the mechanics of the current grievance procedure is required.


Basic Grievance Hearing Skills

This course will use lecture, group discussion, and exercises to educate participants about the grievance hearings process, with the goal of being able to represent yourself, a grievant, or an agency at a grievance hearing. Participants will learn about general skills and techniques to use in preparing a case; procedural matters related to grievance hearings; and how to best present a case. 3 hours classroom.

Who should attend: state employees, grievants’ advocates, agency advocates, and human resource staff.


Conflict Management Courses

Workplace Conflict Management Skills | Available Online

This course discusses various aspects of conflict in the workplace. Participants will learn how to analyze the underlying causes of interpersonal workplace conflict in order to appropriately intervene. Participants will also learn about typical workplace conflict behavior and how to manage those behaviors effectively in order to prevent workplace conflict from becoming destructive. 3 hours online. MVP required course.

Who should attend: state employees, supervisors, managers, human resource and training staff.


Conflict Management 101

In this workshop, participants will gain a better understanding of the dynamics of workplace conflict. Participants will see how conflict works in theory, be introduced to the sources of conflict in the workplace, and understand the life cycle of conflict. Participants will also learn various conflict resolution styles and explore the advantages and disadvantages for using each style in certain situations. Using active listening techniques, the participants will also learn how to effectively communicate their workplace concerns to others by practicing exercises that will help master this skill. 3 hours classroom.

Who should attend: state employees, supervisors, managers, human resource and training staff.


Handling Workplace Conflict Effectively

This course discusses various aspects of conflict in the workplace. Participants will undergo individual assessments in order to learn how to analyze common causes of interpersonal workplace conflict. (Please note that there is a cost per individual associated with completion of the assessments to be paid in advance by the employee’s agency). Participants will also learn about typical workplace conflict behavior and how to manage those behaviors effectively in order to in order to foster constructive responses to conflict and prevent workplace conflict from becoming destructive. Workshop can be designed as a three, four, or five-hour classroom workshop for up to 30 participants depending upon agency's needs.

Who should attend: state employees, supervisors, managers, human resource and training staff.


Constructive Communication Skills

This course helps participants discover the skills essential for successful verbal and non-verbal communication and learn how to deliver messages clearly and effectively.  Participants will learn how to read and interpret non-verbal cues as well as practice PEACE-keeping conflict resolution steps as a method of enhancing their communication skills in the workplace.  2 hours classroom.

Who should attend: state employees, supervisors, managers, human resource and training staff.