Emergency Services, #69150
Occupational Family: Public Safety
Pay Band Range: 3 - 7


Concept of Work

This Career Group provides career tracks for dispatchers, fire fighters, communication technicians, emergency coordinators and planners who link those in need of assistance to those who render assistance, or prepare for, mitigate against, respond to and recover from emergencies. Emergencies include natural or technological disasters, environmental disasters or incidents resulting from accidents occurring in the public domain or as a result of industrial process, civil unrest, or war. Employees perform duties ranging from entry level to management.

Roles Comprising This Group

These roles describe the collective characteristics of the work performed by employees in the Emergency Services Career Group. The roles define the typical career paths for emergency coordinators who pursue careers such as dispatchers, fire fighters, communication technicians, emergency management specialists, or emergency planners.

Although all of these occupations are coordinating or responding to emergencies, each warrants a separate career track. Each of these career paths requires different knowledge, skills, and abilities and would not naturally lead to the other for career progression. However, a role for each of these occupations represents different levels of work, or career progression. Career paths may exist within a single role, extend to other roles in this Career Group, or to roles in other occupationally related Career Groups.

PAY
BAND

PRACTITIONER ROLES

ROLE
CODE

MANAGEMENT ROLES

ROLE
CODE

3

Emergency Coordinator I

69151

   

4

Emergency Coordinator II

69152

   

5

Emergency
Coordinator III

69153

Emergency Coordinator
Manager I

69154

6

   

Emergency Coordinator
Manager II

69155

7

   

Emergency Coordinator
Manager III

69156


Role Descriptions

These roles are distinguished based upon the Compensable Factors of Complexity, Results, and Accountability and are used for position classification. These factors should be used for classification and compensation analysis. Recruitment and selection standards must be based on knowledge, skills, and abilities as indicated in the Employee Work Profile.

Emergency Coordinator I

Code: 69151

Pay Band: 3

SOC: 43-2099*
and 43-5031

The Emergency Coordinator I role provides career tracks for dispatchers or communication technician who perform a variety of communications and operational duties in support of public safety, security, and law enforcement operations ranging from entry level to journey level. Employees function in communications or operation centers and in the field at incidents.

Emergency Coordinator I

COMPLEXITY

  • Performs work ranging from routine to moderate difficulty.
  • Responsible for independently analyzing, responding to, and prioritizing life and death emergency and non-emergency calls requiring judgement in how to proceed, what resources to commit or other decisions.
  • Responsible for precise record keeping and for good judgement in highly stressful situations.
  • Work may also provide administrative support by collecting, organizing, entering and retrieving variety of data into and from computerized data systems.
  • May operate or train in the operation of communications equipment, specialized vehicles, and process information related to law enforcement, emergency services, and emergency management activities.
  • Work requires frequent contacts with the public, variety of public safety personnel, and the media to coordinate emergencies.
  • May require valid driverís license.

RESULTS

  • Errors could cause loss of life, destruction of property or environmental damage or may have less severe impact.
  • Consequence of error in extreme cases could result in severe embarrassment to the state or to the agency.

ACCOUNTABILITY

  • Routinely directs workers and commits resources in highly stressful environments.
  • May have authority to send workers into dangerous emergent situations.

Emergency Coordinator II

Code: 69152

Pay Band: 4

SOC: 13-1061*,
43-2099*,
33-2011* and
43-5031*

The Emergency Coordinator II role is provides career tracks for dispatchers and communication technicians whose responsibilities range from advanced level of lead workers to supervisors. This role also provides career tracks for emergency management specialists (recovery specialists/planners) whose responsibilities range from entry level to advanced level. Responsibilities include handling sensitive or dangerous cases, or serve in a planning function, collecting and organizing data to develop plans and delineate and direct resources to facilitate a given level of response to emergency and disaster situations. The role also provides career tracks for fire fighters that perform fire-fighting responsibilities ranging from trainee to advanced level. Employees combat fires that have dangerous or explosive potential and involve the use of technical and specialized equipment.

Emergency Coordinator II

COMPLEXITY

  • Ability to think through emerging crises quickly and to make independent decisions regarding the commitment of resources.
  • Applies knowledge of geographic areas and resources available are also required.
  • Implement programs, provide training for staff, collect and organize data to facilitate overall crises operations.
  • May have knowledge of fire-fighting principles, practices, procedures, and techniques and use of specialized equipment.
  • Ability to apply first aid, CPR, and rescue techniques and operate fire/ rescue equipment.
  • Scope ranges from individuals to large populations and contacts include a broad range of officials at various levels of government and the private sector.
  • Ensures that safety guidelines and regulations are followed during emergency situations.
  • Creative planning ability is expected at this level.

RESULTS

  • Planning results would be documented methods of response including projected resources and times.
  • Supervisory results would be measurable by performance of subordinate staff in meeting goals and objectives.
  • Emergency operations results would be measurable by the outcome of the situation.
  • Consequence of error may include loss of life, property damage, environmental damage, and loss of natural resources. Severe embarrassment is possible to the state or state agencies.

ACCOUNTABILITY

  • Responsible for directing the use of resources or for planning the use of large blocks of resources into dangerous circumstances.
  • Must have excellent judgement in highly stressful situations or may use analytical ability to determine the commitment of resources.
  • Independent judgement in responding to emergencies
  • Demonstrated ability to provide direction, leadership and training to employees.
  • May lead or supervise other staff.

 

These two roles provide a dual career track for the firefighters and emergency coordinators.

Emergency Coordinator III

Code: 69153

Pay Band: 5

SOC: 33-1021*

Emergency Coordinator Manager I

Code: 69154

Pay Band: 5

SOC: 11-9199*

The Emergency Coordinator III role provides career tracks for fire fighters who supervise and direct the activities of several fire fighters in fire-fighting and rescue operations.

Emergency Coordinator III

COMPLEXITY

  • Directs the fire fighters in the best means of saving lives and structures.
  • Analyzes fire scenes and renders decisions to extinguish fire and eliminate life-threatening situations.
  • Conducts OJT and formal classroom instruction.
  • Contact with law enforcement or security personnel to assist with investigations.

RESULT

  • Performance directly affects the efficiency of fire department's operations.
  • Improper performance of duty could cause serious harm to persons or property, as well as staff.

ACCOUNTABILITY

  • Supervision of fire fighter crews.
  • Immediate independent judgment and decision-making regarding overall operations.

 

The Emergency Coordinator Manager I role provides career tracks for managers who administer and coordinate emergency management and disaster preparedness programs for response, recovery, and mitigation in accordance with state and federal regulations. Responsibilities may also include supervising major functional areas, such as fire fighting for state level crisis operations during emergencies and disasters.

Emergency Coordinator Manager I

COMPLEXITY

  • Performs managerial and technical work ranging from moderate to considerable difficulty.
  • Responsibilities range from budget planning, developing work plans and schedules, and supervising a major area or program within an agency division to directing all activities within a major operating division.
  • May serve as subject matter experts in providing information, guidance, direction, advice, and response to wide variety of clients.
  • Ability to direct field operations to include prioritization of key tasks resulting from assessments and knowledge of plans to be executed.
  • Interprets federal and state requirements, coordinates activities and provides guidance among all levels of government.
  • Applies knowledge of types of emergency services required in connection with natural and man-made disasters and the technical and administrative details associated with the services.
  • Ability to direct planning, safety, and field operation activities.
  • Frequent internal and external contacts among all levels of government and the private sector.
  • NFPA/VA SCBA, Fire Fighter III, Fire Instructor III and Hazardous Material Specialist III certification may be required.
  • Individuals may be required to make entry into hazardous environments for the purpose of assessment or mitigation.

RESULTS

  • Miscalculations result in severe and potentially deadly results including loss of life, environmental contamination, and property damage or degradation.
  • Some risk cannot be eliminated at this level although risk can be minimized.
  • Severe embarrassment to agencies or to the Governor is possible.

ACCOUNTABILITY

  • Authority for managing the resources ranging from a major area, program, or hazardous situation within an agency to directing all activities within major operating division.
  • Results would be measured by the successful handling of emergency/disaster situations and would also include the public perception of living in a relatively safe environment.
  • May decide an independent course of action and/or may lead others in handling hazardous operations.

Emergency Coordinator Manager II

Code: 69155

Pay Band: 6

SOC: 11-9199*

The Emergency Coordinator Manager II role provides career tracks for managers that are operations and planning directors charged with the control of large groups of assets and resources directed toward a particular program area of Emergency Management. Responsibilities include supervising major functional areas for state level crisis operations during major emergencies or disasters.

Emergency Coordinator Manager II

COMPLEXITY

  • Assesses public exposure in the state and nation in order to develop plans and acquire assets and resources to address issues dealing with natural catastrophes or domestic violence, errors and products of industrial operations, wars, or other emergency situations.
  • Skill in situational analysis and proficiency in planning and operations is required at this level.
  • The scope of work extends to the safety of the general public.

RESULTS

  • The consequence of error at this level could result in major loss of life property and natural resources, if decisions are not appropriate.
  • This level of planning and management of resources is situational in that if no disasters occur, resources may be considered wasteful. If a major disaster occurs, there may not be adequate resources to handle it.
  • Planning is paramount.

ACCOUNTABILITY

  • Responsible for the authority to accumulate and reserve resources.
  • Must have excellent judgement in the planning and evaluation of resources.
  • Needs persuasive ability in order to receive commitment of others to risk their safety in achieving the agency mission.

Emergency Coordinator Manager III

Code: 69156

Pay Band: 7

SOC: 11-9199*

The Emergency Coordinator Manager III role provides career tracks for the executive level managers acting as a deputy or an assistant to the agency head. Policy is defined at this level and interaction with the Governorís Secretaries or Executive Assistants is routine. Interaction with other agency leadership is also the norm. Global planning and operational ability and skilled, diplomatic leadership ability is expected.

Emergency Coordinator Manager III

COMPLEXITY

  • Implement the Governorís programs and interpret the laws and regulations related to the agency mission.
  • Applies general knowledge of all agency programs.
  • The scope of decision making at this level may determine the survival of the agency and directly impact the public safety.

RESULTS

  • Errors occurring at this level could have a severe impact on the safety of the public.
  • Results are measured by the achievement of the goals of the agency as related to the mission of the agency.
  • Delivery of expected service will reduce and in some cases prevent public catastrophe.

ACCOUNTABILITY

  • Accountable to the chief executive of the agency and may report on some projects and issues to the Governorís Secretary of Public Safety.
  • Decisions are made independently and impact major programs of the agency.
  • Responsible for the control of most of the resources of the agency and may assume control of external resources on occasion.

 

*Statistical Reporting

This Career Group includes, but is not limited to, those in the following Standard Occupational Classifications:

11-9199 Managers, All Others
13-1060 Emergency Management Specialists
13-1061 Emergency Management Specialists
33-1021 First Line Supervisors/Managers of Fire Fighting & Preventive Workers
33-2011 Fire Fighters
43-2090 Miscellaneous Communication Equipment Operators
43-2099 Communications Equipment Operators
43-5031 Police, Fire, & Ambulance Dispatchers

New Effective Date: 11/01/01

This Career Group Description is a merger of Emergency Coordinators Career Group with the Airfield Fire Fighters Career Group.

History

Previous class titles (listed by new role title).

Emergency Coordinator I

CLASS
CODE

CLASS TITLE

GRADE

76151

Dispatcher/Police

6

75051

Emergency Services Communications Technician

8

76152

Dispatcher/State Police

8


Emergency Coordinator II

CLASS

CODE

CLASS TITLE

GRADE

76153

Dispatcher Senior/State Police

9

75052

Emergency Services Communications Technician Supervisor

10

75091

Emergency Services Preparation/Recovery Specialist

11

75121

Emergency Services Planner

11

75131

Airfield Fire Fighter

11


Emergency Coordinator III

CLASS CODE

CLASS TITLE

GRADE

75132

Airfield Fire Fighters/Crew Chief

12


Emergency Coordinator Manager I

CLASS

CODE

CLASS TITLE

GRADE

75013

Emergency Services Regional Coordinator

12

75112

Emergency Services Public Assistance Officer

12

75081

Emergency Services Hazardous Materials Specialist

12

75141

Airfield Fire Officer/Assistant Chief

13

75082

Emergency Services Hazardous Materials Supervisor

13

75122

Emergency Services Planning Supervisor

13

75101

Emergency Services Operations Supervisor

13

75142

Airfield Fire Officer/Deputy Chief

14

75083

Emergency Services Hazardous Materials Manager

14

75123

Emergency Services Planning Assistant Director

14


Emergency Coordinator Manager II

CLASS

CODE

CLASS TITLE

GRADE

75102

Emergency Services Operations Director

15

75124

Emergency Services Planning Director

15

75103

Emergency Services Operations Director Senior

16


Emergency Coordinator Manager III

CLASS

CODE

CLASS TITLE

GRADE

75151

Emergency Services Deputy Coordinator

18