Counseling Services, #49010
Occupational Family: Health and Human Services
Pay Band Range: 3 - 5


Concept of Work

This Career Group provides career tracks for counselors and social workers that provide the full range of counseling and case management services in order to improve the social, physical, economic, vocational, emotional, and spiritual well being of clients. Employees perform duties ranging from entry-level to management.

Roles Comprising This Group

These roles describe the collective characteristics of the work performed by employees in the Counseling Services Career Group. The roles define the typical career paths for employees who pursue careers as social workers, vocational rehabilitation counselors, chaplains, and other types of counselors.

Although all of these occupations are counselors, each warrants a separate career track. Each of these career paths requires different knowledge, skills, and abilities and would not naturally lead to the other for career progression. However, a role for each of these occupations represents different levels of work, or career progression. Career paths may exist within a single role, extend to other roles in this Career Group, or to roles in other occupationally related Career Groups.

PAY BAND

PRACTITIONER ROLES

ROLE CODE

MANAGEMENT ROLES

ROLE CODE

3

Counselor I

49011

   

4

Counselor II

49012

   

5

   

Counselor Manager

49013


Role Descriptions

These roles are distinguished based upon the Compensable Factors of Complexity, Results, and Accountability and are used for position classification. These factors should be used for classification and compensation analysis. Recruitment and selection standards must be based on knowledge, skills, and abilities as indicated in the Employee Work Profile.

Counselor I

Code: 49011

Pay Band: 3

SOC: 21-1000*

The Counselor I role provides career tracks for social workers who perform case management, needs assessment, and supportive counseling in addressing client strengths, weaknesses, and needs. Employees participate in the evaluation of service needs and the development and implementation of individualized plans to assist clients in progressing toward identified goals and obtaining services by making referrals to applicable community resources.

Counselor I

COMPLEXITY

  • Work requires discretion and judgment in counseling interventions.
  • The scope of services involves case management, counseling, resource referral, and obtaining support services.
  • Applies knowledge of principles and techniques of social and vocational case management, counseling techniques and practices, behavior modification, conflict management, mediation, and available community resources.
  • May require a degree in social work or related field.
  • Frequent contacts with clients, families, direct service staff, employers, community agencies, and other service providers to discuss the needs of clients and available resources.

RESULTS

  • Work impacts the quality and success of individualized service plans for clients.
  • Effective performance improves the social, emotional, physical, vocational, and/or situational issues of clients.

ACCOUNTABILITY

  • Exercises independent judgment in coordination and delivery of services.
  • Collaborates with supervisor to develop individualized plans for clients.
  • Receives guidance and direction in areas of policy application and priorities.
  • Responsible for providing case management services to clients with social, emotional, physical, and/or situational problems.

 

Counselor II

Code: 49012

Pay Band: 4

SOC: 21-1000*

The Counselor II role provides career tracks for counselors, vocational rehabilitation counselors and evaluators, chaplains, and clinical social workers who provide the full range of counseling and case management activities. Employees independently develop, implement, and maintain individualized treatment, vocational, employment, service, discharge, or rehabilitation plans for clients and serve as members of interdisciplinary teams. Chaplains and other specialized counselors provide services to address the spiritual needs of clients or provide health and genetics counseling and education to clients. The first career track is for employees who provide direct services to clients. The second career track is for employees who provide direct services to clients as well as function as lead workers or working supervisors.

Counselor II (Direct Service)

COMPLEXITY

  • Tasks are varied and progress in difficulty based on the type of client and the services required.
  • A graduate degree or certification may be required.
  • Frequent contact with: clients and their families or friends; state, federal, or local human service agencies; court and law enforcement officials; medical or other clinical professionals; employers and the business community; and other service providers.
  • Applies knowledge of the theory, techniques, and practices of counseling, social work, case management, conflict management, and mediation.
  • Applies knowledge of human service legislation and laws and assistive technology.

RESULTS

  • Provision of services directly affects the ability of clients to become independent, achieve gainful employment, or become participating members of society.
  • Successful partnerships with clients and service providers impact the cost efficiency and effectiveness and the quality of services provided.

ACCOUNTABILITY

  • Decisions regarding daily interaction with clients are made independently.
  • Guidance is received regarding policy interpretation, development of new programs, and expenditure of funds.
  • Experienced workers handle the most complex assignments or provide guidance to others on the more complex issues.
  • Independently manages and authorizes expenditures for client services within authorized amounts.

 

Counselor II (Lead/Supervisory)

COMPLEXITY

  • Applies knowledge of supervisory principles and practices.
  • Applies knowledge of counseling methods and techniques.
  • Assignments range from counseling clients, to leading or supervising staff, to recommending improvements in service delivery.

RESULTS

  • Supervision of staff directly affects the ability of clients to become independent, achieve gainful employment, or become participating members of society.
  • Influences the professional development and skill acquisition of direct service providers to ensure competent service delivery.

ACCOUNTABILITY

  • Supervises, trains, or acts as a mentor to staff.
  • Consults with higher level manager to resolve staff issues and to ensure the provision of quality services.
  • Plans and schedules unitís activities independently.

 

Counselor Manager

Code: 49013

Pay Band: 5

SOC: 11-9151*

The Counselor Manager role provides career tracks for managers who direct programmatic and administrative functions related to the provision of counseling services as well as monitoring the delivery of services, coordinating budget development, and developing, interpreting, and implementing policies.

Counselor Manager

COMPLEXITY

  • Applies knowledge of the management of various social work and rehabilitation services, case management development, therapeutic assessment, counseling, treatment, and human service delivery systems.
  • Applies knowledge of management practices and principles.
  • A graduate degree or certification may be required.

RESULTS

  • Ensures quality of services and coordination of community resources.
  • Effective management of services meets the diverse needs of clients and has a long-term effect on overall program success.
  • Effective budget administration ensures the continued provision of cost effective services for clients.

ACCOUNTABILITY

  • Receives minimal guidance in the administration of program activities.

*Statistical Reporting

This Career Group includes, but is not limited to, those in the following Standard Occupational Classifications:

11-9151 Social & Community Services Managers
21-1000 Counselors, Social Workers & Other Community and Social Service Specialists
21-1014 Mental Health Counselors
21-1015 Rehabilitation Counselors
21-2011 Clergy
21-1019 Counselors, All Others
21-1021 Social Workers

New Effective Date: 11/01/01

History

Previous class titles (listed by new role title).

Counselor I

CLASS CODE

CLASS TITLE

GRADE

45103

Social Worker

8


Counselor II

CLASS CODE

CLASS TITLE

GRADE

72023

Corrections Institution Rehabilitation Counselor

9

47025

Vocational Employment Counselor

9

47023

Vocational Rehabilitation Counselor

9

47024

Rehabilitation Vocational Evaluator

9

22556

Health Counselor

9

22281

Genetic Counselor

10

43532

Chaplain

10

45112

Clinical Social Worker

10

72024

Corrections Institution Rehabilitation Supervisor

10

47031

Rehabilitation Unit Supervisor

10

22282

Genetic Counselor Senior

11

72025

Corrections Treatment Program Supervisor

11

45113

Clinical Social Work Supervisor

11


Counselor Manager

CLASS CODE

CLASS TITLE

GRADE

45114

Clinical Social Work Director

13