CAREER GROUP DESCRIPTION

Occupational Family: Engineering and Technology
Career Group: Information Technology Specialists
Career Group Code: 39110

Pay Band Range: 4 – 8

 

Concept of Work

This Career Group consists of positions that provide systems analysis development, installation, modification, maintenance, monitoring and/or integration of computer operating systems, applications, networks and databases to meet business needs. Positions range from entry to director level and cross several functional areas including Applications Programming/Analysis, Systems Engineering, Network Analysis/Engineering, IT Analysis, Equipment and Applications Specialty, Database and Security.

 

Roles Comprising This Group

PAY

BAND

PRACTITIONER ROLES

ROLE

CODE

MANAGEMENT ROLES

ROLE

CODE

4

Information Technology Specialist I

39111

   

5

Information Technology Specialist II

39112

   

6

Information Technology Specialist III

39113

Information Technology Manager I

39115

7

Information Technology Specialist IV

39114

Information Technology Manager II

39116

8

   

Information Technology Manager III

39117

 

Role Descriptions*

Information Technology Specialist I

This role is for entry-level positions applying basic skills in the areas of Applications/Programming, Systems Engineering, Network Analysis, IT Analysis and Equipment and Applications Specialty. Requires knowledge or equivalent experience in the field.

This role also includes positions in the areas of Equipment and Applications that work independently on smaller projects or segments of larger projects. Requires education and some experience in the field.

Information Technology Specialist I

COMPLEXITY

  • Knows and applies fundamental concepts, practices, procedures and existing policies and guidelines in specialized area of information technology.
  • Tasks range from having some variation and difficulty to having moderate variation and difficulty.

RESULTS

  • Impact the quality and availability of service.
  • Affect the timely completion of projects and services.

ACCOUNTABILITY

  • Refers questions and problems to higher levels.
  • Entry level positions work under immediate supervision and with detailed instructions. Work is often checked for accuracy.
  • Equipment and Applications Specialist solves routine problems and the work is performed independently.

Information Technology Specialist II

This role has a broad range of positions from analyst to senior level positions in the areas of Applications Programming/Analysis, Network Analysis, and IT Analysis and specialist level positions in Systems Engineering. Requires knowledge and some to substantial experience in the field.

This role also contains a dual track for Equipment and Applications Senior and Expert levels. The first track is for positions that serve as a Consultant and provide technical advice to address problems encountered. The second track is for positions that have Lead level responsibilities to include instructing, directing and monitoring the work of staff. Requires knowledge and experience ranging from extensive to significant breadth and depth of experience in the function.

Information Technology Specialist II

Systems Engineering, Applications Programming Analysis, Network Analysis, IT Analysis, Database and Security

COMPLEXITY

  • Work ranges from moderately complex and varied to working on multiple, complex projects independently.
  • Background ranges from knowing and applying fundamental concepts, practices and procedures of particular function through possessing and applying a broad knowledge of principles, practices and procedures of particular function to the completion of difficult assignments.

RESULTS

  • Impacts the initiation of a project.
  • Affects the analysis of data and methodologies used.
  • Affects the reliability and utilization of systems and applications.

ACCOUNTABILITY

  • At the highest levels in this role provides guidance and training to less experienced staff.
  • At the highest level, refers only the most complex problems to higher level staff.

Information Technology Specialist II

Equipment and Applications Specialty

COMPLEXITY

  • Tasks include the range of activities from working on multiple, complex projects independently to functioning at a high level of technical variation and difficulty.
  • Possesses and applies a broad range of expertise of principles, practices and procedures of particular function to the completion of difficult and complex assignments.
  • The highest level positions in this role provide consultation and advice on major implementation ensuring services are not compromised and provide technical leadership on integration of various related systems.
  • May perform any of the following: participate in development of strategic planning activities; review and analyze data to predict future needs and recommend enhancements; prepare budgeting and cost analysis; develop technical standards and policies; plan work of others to meet project deadlines; set priorities based on user needs.

RESULTS

  • Major systems implementation efforts do not compromise systems or services.
  • Impacts the initiation of a project.
  • May initiate projects and determine methodology.
  • Affects the analysis of data and methodologies used.
  • Affects the reliability and utilization of systems or services.

ACCOUNTABILITY

  • Provides guidance, technical leadership, and training to less experienced staff.
  • Refers only the most complex issues to higher levels.
  • May instruct, direct and monitor the work of project staff.
  • For the highest level positions in this role, work is assessed by project progress and results.

Information Technology Specialist III

This role contains dual tracks for Expert positions in the areas of Applications Programming/Analysis, Network Analysis, IT Analysis. The first track is as a technical Consultant. The second track has Lead level responsibilities for instructing, directing, and monitoring the work of staff. These tracks can lead to supervisory responsibilities. Requires knowledge and extensive experience in the function. Supervisory levels also require leadership experience in the function.

The same dual track exists for the Senior and Expert in Systems engineering. Requires knowledge and substantial to extensive experience in systems engineering.

Information Technology Specialist III

Applications Programming Analysis, Network Analysis, IT Analysis, Systems Engineering, Database, and Security

COMPLEXITY

  • Tasks include a high level of technical variation and difficulty, performed and with deadlines and heavy workloads.
  • Possesses and applies a broad range of expertise of principles, practices and procedures of particular function to the completion of difficult and complex assignments.
  • May perform work in multiple functional areas.
  • The highest level positions in this role provide consultation and advice on major implementation ensuring services are not compromised and provide technical leadership on integration of various related systems.
  • May perform any of the following: participate in development of strategic planning activities; review and analyze data to predict future needs and recommend enhancements; prepare budgeting and cost analysis; develop technical standards and policies; plan work of others to meet project deadlines; set priorities based on user needs.

RESULTS

  • Ensures implementation efforts do not compromise systems or services.
  • May initiate projects and determine methodology.
  • Impacts the successful integration of a variety of systems, platforms, and architectures.

ACCOUNTABILITY

  • Provides technical leadership, and training to less experienced staff.
  • Refers only the most complex issues to higher levels.
  • May instruct, direct and monitor the work of project staff.
  • For the highest level positions in this role, work is assessed by projects progress and results.
  • May measure employees’ results and initiate personnel actions.

 

Information Technology Specialist III

Equipment and Applications Specialty

COMPLEXITY

  • Coordinates all activities of unit with multiple projects to meet project deadlines and budgets.
  • Resolves conflicting demands of users.
  • Knows and applies concepts, practices and procedures of supervision and leadership.
  • Possesses and applies comprehensive knowledge of particular function to the oversight of significant assignments.
  • At the highest level in this role, prioritizes and assigns work to subordinate supervisors.
  • Evaluates effectiveness of services provided and recommends changes in procedures to meet users’ needs.

RESULTS

  • Impacts the time, resources and quality of major projects.
  • Work is monitored on the results of the unit.
  • Impacts the delivery of improvements of services, staffing and resources.

ACCOUNTABILITY

  • Uses strong technical skills to direct and assist staff.
  • Measures employees’ results and initiates personnel actions.
  • At the highest level in this role, supervises two or more functional areas or operations.
  • Decision-making requires sound judgment based on expertise and experience.

 

 

Information Technology Specialist IV

This role is for positions that range from the highest level technical expert in a specialized area such as systems engineering, applications analysis, network analysis, and operating systems analysis, to supervisory level positions in systems engineering. Supervisory positions coordinate all activities of unit with multiple projects to meet project deadlines and budgets. They require knowledge and leadership experience in the functional area. Technical experts require comprehensive knowledge and extensive specialized experience.

Information Technology Specialist IV

COMPLEXITY

  • Possesses and applies comprehensive knowledge in a specialized area to oversee significant assignments or provides technical expertise for significant assignments.
  • Supervisory positions know and apply fundamental concepts, practices and procedures of supervision and leadership.

RESULTS

  • Considerable impact on the final results and completion of projects.

ACCOUNTABILITY

  • May use strong technical skills to direct and assist staff.
  • Provides technical expertise to other staff.
  • May measure employees’ results and initiate personnel actions.

 

 

Information Technology Manager I

This role is for management level positions in the equipment and applications specialty. They require knowledge and considerable leadership experience in the functional area.

Information Technology Manager I

COMPLEXITY

  • Assigns the planning and implementing of new or revised programs.
  • Plans and implements the delivery and improvement of service, staffing and resources.
  • Knows and applies concepts, practices and procedures of supervision and leadership.

RESULTS

  • Impact time, finances, resources and quality of services or projects.
  • Work is monitored on results of projects.

ACCOUNTABILITY

  • Seeks guidance on unusual matters.
  • Relies on expertise and judgment to determine, plan and monitor work or a unit.
  • Significant management responsibilities in assigned area.
  • Uses strong technical skills to direct and assist staff.
  • Measures employees’ results and initiates personnel actions.

Information Technology Manager II

This role is for management level positions in the field of Information Technology. Requires knowledge and substantial leadership experience in the functional area.

Information Technology Manager II

COMPLEXITY

  • Directs, through subordinate supervisors, all program, operations, and staff in assigned area.
  • Budgetary or fiscal responsibility.
  • Responsible for planning, organizing, staffing, and coordinating.
  • Plans and implements the delivery and improvement of service.
  • Reviews the area accomplishments toward agency objectives in order to determine operational effectiveness.
  • Possesses and applies comprehensive knowledge of management principles and practices.
  • Possesses and applies comprehensive knowledge of particular function to the oversight of significant assignments.

RESULTS

  • Contributes to the organization through strategy definition and implementation.
  • Work is monitored on the results of projects.

ACCOUNTABILITY

  • Program direction with several units or sections.
  • Relies on experience and judgment to plan and accomplish goals.
  • Supervises critical functional area or operation.

Information Technology Manager III

This role is for executive director level positions in the field of Information Technology providing services to multiple state agencies in a multi-technology environment. Requires knowledge and extensive leadership experience in the functional area.

Information Technology Manager III

COMPLEXITY

  • Performs work of unusual difficulty in the executive level management of major functional areas.
  • Responsible for major programmatic areas of agency’s operations.
  • Possesses and applies advanced knowledge of management principles and practices.
  • Possesses and applies comprehensive knowledge of particular function to the oversight of significant assignments.

RESULTS

  • Defines business strategies and contributes to organization through vision.
  • Work is accomplished through multiple business units.

ACCOUNTABILITY

  • Significant executive management responsibilities.
  • Relies on expertise and judgment to determine, plan and accomplish goals.

Statistical Reporting

Positions in this Career Group include, but are not limited to, those in the following Standard Occupational Classifications:

    1. Computer and Information Systems Managers
    1. Computer Software Engineers, Applications
    2. Computer Software Engineers, Systems Software
    1. Computer Programmers
    1. Computer Support Specialists
    1. Computer Systems Analysts
    1. Database Administrators
    1. Network and Computer Systems Administrators

15-1081 Network Systems and Data Communication Analysts

 

History

Previous class titles (listed by new role title).

Information Technology Specialist I

CLASS

CODE

CLASS TITLE

GRADE

16041

Applications Programmer/Analyst Entry

11

16051

Systems Engineer Entry

11

16081

Network Analyst Entry

11

16091

InformationTechnology Analyst Entry

11

16011

Equipment & Applications Specialist Entry

9

16012

Equipment & Applications Specialist

11

15041

Programmer Trainee

TR

15042

Programmer

10

35171

Telecommunications Systems Planner

11

15081

Computer Network Support Technician

9

15082

Computer Network Support Technician Senior

10

15012

Installation and Repair Technician Senior

10

73101

DMV DP User Liaison

11

Information Technology Specialist II

CLASS

CODE

CLASS TITLE

GRADE

16042

Applications Programmer/Analyst

12

16043

Applications Programmer/Analyst Senior

14

16052

Systems Engineering Specialist

14

16082

Network Analyst

12

16083

Network Analyst Senior

14

16092

Information Technology Analyst

13

16093

Information Technology Analyst Senior

14

16013

Equipment & Applications Specialist Senior

12

16014

Equipment & Applications Specialist Expert

13

16015

Equipment & Applications Specialist Consultant

14

16016

Equipment & Applications Specialist Lead

14

15043

Programmer/Analyst

12

15044

Senior Programmer/Analyst

14

15051

Computer Systems Engineer

14

35333

Telecommunications Customer Service Lead Representative

12

35223

Telecommunications Services Specialist

12

35131

Telecommunications Network Analyst

13

35091

Telecommunications Engineer

14

35132

Telecommunications Network Supervisor

14

35081

Telecom Support Services Manager

14

15013

Installation and Repair Technician Supervisor

12

27426

DPT Computer Network Engineer

13

41184

Emergency Medical Service Communications Engineer

13

46162

Human Resources DP User Liaison

13

Information Technology Specialist III

CLASS

CODE

CLASS TITLE

GRADE

16044

Applications Programmer/Analyst Expert

15

16045

Applications Programmer/Analyst Consultant

16

16046

Applications Programmer/Analyst Lead

16

16047

Applications Programmer/Analyst Supervisor

17

16053

Systems Engineer Senior

15

16054

Systems Engineer Expert

16

16055

Systems Engineer Consultant

17

16056

Systems Engineer Lead

17

16084

Network Analyst Expert

15

16085

Network Analyst Consultant

16

16086

Network Analyst Lead

16

16087

Network Analyst Supervisor

17

16094

Information Technology Analyst Expert

15

16095

Information Technology Analyst Consultant

16

16096

Information Technology Analyst Lead

16

16097

Information Technology Supervisor

17

15045

Systems Analyst

15

15046

Programming/Systems Development Supervisor

16

15052

Computer Systems Senior Engineer

15

15067

Data Base Analyst

15

15053

Computer Center Lead Engineer

16

15068

Data Base Administrator

16

15054

Computer Systems Chief Engineer

17

15069

Data Base Administrator Senior

17

35172

Telecommunications Systems Planner Senior

15

35092

Telecommunications Engineer Supervisor

15

35111

State Telecommunications Engineer

15/16

35112

State Telecommunications Engineer Supervisor

16/17

35161

State Telecommunications Network Analyst

14/15

35162

State Telecommunications Network Supervisor

15/16

35082

State Telecommunications Support Services Manager

15/16

35181

State Telecommunications Systems Planner

14/15

35182

State Telecommunications Systems Planner Supervisor

15/16

35191

State Public Telecommunications Analyst

15

35192

State Public Telecommunications Analyst Senior

16

Information Technology Specialist IV

CLASS

CODE

CLASS TITLE

GRADE

16057

Systems Engineering Supervisor

18

Information Technology Manager I

CLASS

CODE

CLASS TITLE

GRADE

16017

Equipment and Applications Specialist Supervisor

15

16018

Equipment and Applications Specialist Supervisor Senior

17

Information Technology Manager II

CLASS

CODE

CLASS TITLE

GRADE

15061

Data Processing Operations Manager

17/18

15062

Systems Development Manager

17/18

15063

Data Processing Manager

17/18

15064

Data Processing Director

18/19

14134

State Data Administrator

18/19

14135

Information Technology Manager

18/19

35113

State Telecommunications Engineer Manager

17/18

35183

State Telecommunications Systems Planning Manager

17/18

14136

Information Technology Senior Manager

19/20

Information Technology Manager III

CLASS

CODE

CLASS TITLE

GRADE

14139

Information Technology Division Director

20/21

14151

Information Technology Deputy Director – Finance & Administration

21/22

14155

Information Technology Deputy Director – Services

21/22

Final September 25, 2000

*The compensable factors should be used for classification and compensation analysis. Recruitment and selection standards must be based on job-related knowledge, skills, abilities, and competencies as indicated in the Employee Work Profile.

Supplemental Descriptions of Functional Areas

Applications Programming/Analysis

Duties include translating user systems needs (systems analysis and development) into technical solutions by writing applications software, integrating systems, and/or developing databases.

The work involves systems development and analysis, systems integration, including operating systems, applications, networks, and databases. Positions may utilize distributed systems and client-server technologies; formal data structure design, relational database design, and file structure; applications software; operating systems and utilities; communication interfaces; interactive debugging and testing; and identifying and resolving software/hardware interface problems.

Positions may reside in agency information technology centers, administrative operations, and program operations.

Systems Engineering, Database and Security

Typical duties include installing, maintaining, and modifying operating systems, database management systems, utilities, and related software. Other key duties include ensuring the availability, integrity, and reliability of assigned systems.

These positions are primarily responsible for large-scale operating systems and database management systems that typically serve a large number of users.

Positions will exist only in an agency information technology center, or large administrative or program operations that have responsibility for their own internal operating systems or database management systems, and where the operating system(s) or database management systems are sufficiently complex in terms of technical support and administration required.

Network Analysis/Engineering

Positions are responsible for the design and implementation of voice, data and/or video networks in differing stages of development, maintenance, and modification. Specific duties will vary according to the life cycle and the technical complexity of the network and associated hardware and software.

The range of duties may include the planning, designing, engineering, programming, maintenance and management of networks. Networks may include wide area, local area or comparable transmission networks, but these positions typically do not provide day-to-day support of local area networks as a majority function.

These positions typically reside in agency information technology or telecommunication centers. Network Analyst positions may also be located in administrative or program operations based on need and the complexity of the network system.

I T Analysis

These positions typically perform the following activities:

  • Provide consultative support of hardware and/or software.
  • Provide business analysis and workflow documentation.
  • Provide project planning and coordination.
  • Provide multimedia development.
  • Perform sole or lead work in departments responsible for independently developing and maintaining their own integrated, diverse and complex information technology systems; and/or
  • Develop and maintain a Web site by writing programs in languages such as Perl, C, C++, Java, ActiveX, or VRML; creates front-end user interface to databases and business applications using languages such as HTML, SQL, C, or Visual Basic.

These positions may perform applications programming to accomplish some duties. Positions may reside in agency information technology centers, administrative operations, program operations, or academic schools.

Equipment and Applications Specialty

This work involves:

  • Providing repair and maintenance support for information technology equipment and/or systems (computer and peripheral equipment, network and telecommunications devices, audio and video equipment, and related transmission equipment and systems) which typically are integrated with or interconnected to larger systems;
  • Providing user application support by identifying software solutions using PC-based and/or mainframe applications and database management software; and/or
  • Site administration of technology-based facilities.

These positions assist with implementation and other basic network functions, such as recommending equipment purchases, modifying system configuration, changing system/equipment specifications, assigning passwords, defining attached devices, performing backups, etc.

Positions may use software packages (such as statistical, database and spreadsheet applications) to analyze and manipulate data. Positions typically reside in agency information technology centers, or in telecommunications, multimedia, administrative, program and academic divisions.